Just a simple service call, eh?

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Just a simple service call, eh?

Post by The Amethyst Dragon on Mon Feb 17, 2014 9:06 pm

So, I discovered a couple days ago that my home phone service wasn't working.  Evidently if anyone tried to call, they just got a busy signal.  I didn't notice because the home phone is mostly for the answering machine, catching telemarketer calls, and to get me a small discount on TV/internet (it's through my cable company).

My net connection was still going great, but the combined internet/phone modem had a short in the part that feeds the phone line.  Simple enough, Cox said they'd fix the problem if it wasn't the phone itself (and would charge me for a service call if the issue wasn't their equipment).

Yesterday, a Cox service tech shows up, figures out that the problem is the modem itself, and swaps in a new one...

And then replaces a cable wall outlet connection with a better one, puts in brand new higher quality cable and splitter between that wall and the new cable modem, checks the connections that bring the signal into the house, swaps out our old cable box (receiver) for a newer version and gets that working, gives us a brand new remote for the box (the old one had been dropped on a tile floor a few too many times and the "1" button didn't want to work all the time), and replaces some of the old cable work at the side of the house where the cable from the street meets the house.

And then today another tech comes out, double checks the work from yesterday, tightens a few other connections outside (damn summer heat can loosen things up), changes out some wire within the utility box for newer stuff, and makes sure everything is working right to give us the best signal.

Grand total for both service calls and equipment: $0.00

I know I pay them enough each month for service, but I'm impressed none the less.  They did all this work for an existing customer (of 8 years, I think), and won't be making any more money off me because of it.  I've never had a bad experience with Cox cable out here in Arizona, and I think they want to keep it that way so that I'm not one of those people that jumps ship to the phone company (whatever the hell their 3rd/4th name is in the last decade) or DirectTV or something.

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------------------------------------- The Amethyst Dragon -------------------------------------
Creator of Aenea | Custom Content Maker | Dungeon Master | Builder | Scripter | Writer | Player | Sleepless
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Re: Just a simple service call, eh?

Post by Eric of Atrophy on Tue Feb 18, 2014 6:04 am

Glad to hear that, boss. When I worked for DirecTV, I only got to hear teh negatives about the other service providers, so it's nice to see that a company can still care about something other than its profit margin.
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